All references to ‘our’, ‘us’, ‘we’ or ‘company’ within this policy are deemed to refer to White Swan
All rights in all material and content (including, but not limited to, text, images, web pages, sound, software (including, code, interface and website structure) and video, and the look and feel, design and compilation thereof) on this Site are owned by us, or our licensors.
2. Intellectual Property
You may view this Site and you are welcome to print hard copies of material on it solely for your lawful, personal, non-commercial use. All other copying, whether in electronic, hard copy or other format, is prohibited and may breach intellectual property laws and other laws world-wide. Furthermore, you are not entitled to reproduce, transmit, publicly perform, distribute, adapt, translate, modify, bundle, merge, share or make available to any person, or create derivative works of such material, or use it for commercial purposes, without our prior written consent. All other rights are reserved.
4. No Warranties
THIS SITE IS PROVIDED “AS IS,” AND YOUR USE THEREOF IS AT YOUR OWN RISK. WE, OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND ASSIGNS, DISCLAIM, TO THE FULLEST EXTENT PERMITTED BY LAW, ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE FREE FROM VIRUSES, AVAILABLE OR THAT THE CONTENTS WILL BE ACCURATE. ALTHOUGH WE TAKE REASONABLE STEPS TO SECURE THE SITE, YOU ACKNOWLEDGE THAT THE INTERNET IS NOT A COMPLETELY SECURE MEDIUM AND WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, THAT ANY INFORMATION OR MATERIALS YOU POST ON OR TRANSMIT THROUGH THE SITE WILL BE SAFE FROM UNAUTHORIZED ACCESS OR USE. IF YOU ARE DISSATISFIED WITH THE SITE, YOUR SOLE REMEDY IS TO DISCONTINUE USING THE SITE.
5. Third Party Goods and Services
We do not vouch for those persons, companies and other organisations whose goods or services may be accessed or displayed through or on the Site.
6. Your Responsibility
7. No Liability
TO THE FULLEST EXTENT PERMITTED BY LAW WE, OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND ASSIGNS, HEREBY DISCLAIM ALL LIABILITY FOR ANY LOSS, COST OR DAMAGE (DIRECT, INDIRECT, CONSEQUENTIAL ,OR OTHERWISE) SUFFERED BY YOU AS A RESULT OF YOUR USE OF THE SITE OR FROM ANY COMPUTER VIRUS TRANSMITTED THROUGH THE SITE, OR OTHER SITES ACCESSED FROM THIS SITE, WHETHER SUCH LOSS, COST OR DAMAGE ARISES FROM OUR NEGLIGENCE OR OTHERWISE AND EVEN IF WE ARE EXPRESSLY INFORMED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE.
8. Materials Submitted By You
Unless specifically requested, we do not solicit nor do we wish to receive any confidential, secret or proprietary information or other material from you through the Site, any of its services, by email, or in any other way. Any information or material submitted by you, and which has not been specifically requested by us, will be deemed not to be confidential, secret or proprietary. You agree that any information or materials submitted by you to this Site, whether ideas, creative concepts or other materials, may be used, reproduced and disclosed by us without restriction for whatever purpose we deem fit and without payment of any sum or acknowledgement of you as their source. You also warrant that any “moral rights” in posted materials have been irrevocably waived by the appropriate authors.
WE SHALL HAVE NO LIABILITY FOR ANY LOSS OR DAMAGE SUFFERED BY YOU AS A RESULT OF USE OR DISCLOSURE OF SUCH MATERIALS BY US TO THE EXTENT PERMITTED BY LAW. This paragraph does not affect any rights you may have under data privacy laws that protect your personal information or similar privacy laws, to the extent that such rights cannot be excluded.
9. User Information
10. Links from and to the Site
You acknowledge and agree that we have no responsibility for the information provided by websites to which you may visit via links on this Site (“Linked Sites”). Links to Linked Sites do not constitute an endorsement of, or an association with, such sites or the content, products, advertising or other materials presented on such sites. We have no control over these Linked Sites and do not edit or monitor them. You acknowledge and agree that we are not responsible or liable, directly or indirectly, for any damage, loss or cost caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on such Linked Sites. No website may be linked to this website or its pages without our prior written consent.
12. Restriction, Suspension and Termination
13. Data Protection
We will collect personal information such as your name, address, debit or credit card details, telephone number and e-mail address. We will not share this information with any other company or companies. We will use your personal information to perform the contract and for marketing and research purposes. We will keep your personal information in a secure environment in accordance with the provisions of Principle Seven of the Data Protection Act 1998.
14. Entire Agreement
Should you wish to cancel your order we can only guarantee cancellation if the order has not been dispatched. If you have received an order confirmation email (internet orders only), or you have placed your order by phone (this means it will be confirmed automatically on completion of the phone call) then we cannot guarantee cancellation unless it is within a reasonable time frame (i.e more than 30 minutes before your requested delivery slot).
We will always endeavour to cancel unwanted orders – please call to request a cancellation.
We cannot guarantee that any of our foods are free from nuts or nut derivatives.
Cash payments are required on delivery.
Credit card payments are via Protx online payment gateway and funds will be taken on completion of your order.
Corporate account payments are required within the terms of your account.
18. LOYALTY POINTS
Loyalty points are rewarded on some purchases and can be redeemed on some lunch items. Should we find that your account has been awarded the wrong amount of points resulting from an incorrect calculation by our rewards scheme software we reserve the right to adjust your account total.
We take any complaints very seriously. These should be submitted via our feedback form.
We always aim to deliver within your requested time slot. No delivery guarantee is offered, however we will consider appropriate compensation for any orders which are delivered late. In the event of an order not being delivered due to an incorrect address being supplied, the recipient not being available to receive the order nor contactable on any of the phone details supplied or the order not being accepted at reception then you will still be charged for the order.